As long as you return the item unused, clean, and smelling new, we will accept returns within 60 days of purchase and we will gladly exchange, credit or refund the cost of the item. Please note that items smelling of cigarette smoke are not considered resalable. Shipping charges are not reimbursed. Please call us at 1-800-953-5499 for a Return Authorization number and instructions on returning the item. Returned packages will not be accepted without a Return Authorization (RA) Number.
To protect our customers hydration packs may only be returned if they have never been filled and the protective mouthpiece cover has not been removed. Bottles and liquid containers may not be returned.
If a product fails due to a manufacturer's error, the manufacturer's warranty will apply. Contact us and we will help you get your gear returned to the manufacturer for repair.
Climbing Equipment Return Policy
For liability reasons and your personal safety, we cannot accept returns on any climbing hardware, ropes or slings at any time (excluding warranty situations or shipping errors). Please be absolutely sure of the items you are purchasing before submitting your order. Backcountry Gear will only accept returns on harnesses and shoes if tried on but never used. If you tie in, it's yours. Helmets may also be exchanged for fit and sizing. Helmets, harnesses, and shoes must be returned in new condition with all tags and packaging. In the case of gifts, if there is any doubt, we recommend a gift certificate instead of purchasing climbing equipment.