How to order |
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Order by Phone:
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1-800-953-5499 (Within the US)
1-541-485-4007 |
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Order online: |
Online Ordering System |
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Order by mail:
(Send check/money Order or credit card number.)
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Backcountry Gear Limited
1855 West 2nd Ave.
Eugene, OR 97402
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Payment Methods:
Backcountry Gear Accepts:
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Cashiers Checks
Money Orders
COD ($5.00 COD Charge)
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Contact Us
Domestic Shipping
Shipping cost is based on the dollar total of your order. Select the shipping method that best fits your budget and the day you need your items. All overnight orders must be received by 12:00 p.m. P.S.T. for the order to be shipped that day.
Click here to view the estimated delivery time for UPS Ground from Backcountry Gear Limited.
UPS Ground is only available within the continental United States.
US Priority Mail is
generally 2 to 4 days but it is NOT Guaranteed. |
| Order Total |
US Priority Mail |
UPS Ground |
UPS 3 day |
UPS 2 Day |
UPS Overnight |
| Up to $34.99 |
$6.00 |
$5.00 |
$10.00 |
$16.00 |
$26.00 |
| $35.00 to $48.99 |
$7.00 |
$5.00 |
$11.00 |
$18.00 |
$28.00 |
| $49.00 to $59.99 |
$7.00 |
Free |
$11.00 |
$18.00 |
$28.00 |
| $60.00 to $99.99 |
$9.00 |
Free |
$12.00 |
$20.00 |
$30.00 |
| $100.00 to $149.99 |
$13.00 |
Free |
$13.00 |
$22.00 |
$32.00 |
| $150.00 to $199.99 |
$14.00 |
Free |
$14.00 |
$24.00 |
$34.00 |
| $200.00 to $249.99 |
$16.00 |
Free |
$15.00 |
$26.00 |
$36.00 |
| $250.00 to $299.99 |
$20.00 |
Free |
$16.00 |
$28.00 |
$38.00 |
| $300.00 to $349.99 |
$24.00 |
Free |
$18.00 |
$30.00 |
$40.00 |
| $350.00 to $399.99 |
$28.00 |
Free |
$18.00 |
$30.00 |
$40.00 |
| $400.00 to $499.99 |
$32.00 |
Free |
$18.00 |
$30.00 |
$40.00 |
| $500.00 and up |
$36.00 |
Free |
$18.00 |
$30.00 |
$40.00 |
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International Orders
US Airmail for International Orders
We ship all international packages by two methods. 1) The United States Postal Service (USPS) Express Mail International and 2) United Parcel Service (UPS). We can only ship to the physical address of a home or business. We can NOT ship to Post Office boxes (P.O. Box). We have found USPS to be quick, secure and cost effective. The US Postal Service generally approximates between 5 and 10 business days shipping time. |
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Rates
International shipping rates vary significantly based on weight and destination. To get an estimate of shipping costs please visit our International FAQ page.
Customs
All international orders are subject to applicable customs duties and associated assessments and fees. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by backcountrygear.com does NOT include any of these fees. You will normally be charged the Customs fees by the company that delivers the package at the time of delivery. If you refuse delivery you will be billed for ALL freight cost that we are charged to return the package.
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Hours of Operation
Backcountry Gear Limited is available to take your order at (800)
953-5499 from 7:00AM to 6:00PM PST, Monday - Friday. Online orders can be placed 24 hours a day. If you have a question, comment or problem, email us at bcgeartech@backcountrygear.com.
or call (541) 485-4007 between 7AM and 6PM PST Monday through Friday.
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Return Policy
As long as you return the item unused, clean, smelling new, and with all packaging and hangtags, we will accept returns within 60 days of purchase and we will gladly exchange, credit or refund the cost
of the item. Please note that items smelling of cigarette smoke are not considered resalable. Shipping charges are not reimbursed. Please call us at 1-800-953-5499 for a Return Authorization number and instructions on returning the item. Returned packages will not be accepted without a Return Authorization (RA) Number.
Items must be returned with ALL PACKAGING AND HANGTAGS. Sleeping bags with sewn-on tags removed will not be accepted as a return.
To protect our customers hydration packs may only be returned if they have never been filled and the protective mouthpiece cover has not been removed. Bottles and liquid containers may not be returned.
If a product fails due to a manufacturer's error, the manufacturer's warranty
will apply. Contact us and we will help you get your gear returned to
the manufacturer for repair.
Climbing Equipment Return Policy
For liability reasons and your personal safety, we cannot accept returns on any climbing hardware or ropes at any time (excluding warranty situations or shipping errors). Backcountry Gear Ltd. will only accept returns on harnesses if tried on but never used. If you tie in, it's yours.
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Your Privacy and Security
At Backcountrygear.com your privacy and security are our number 1 priority. We do not share any personally identifiable information about you with other companies, except in the case of dealing with manufacturers for order fulfillment and warranty issues. In such a case, we offer this information only to improve your shopping experience at Backcountrygear.com, and we only provide it under strict confidentiality. We will never sell or rent your name, email address, telephone or fax numbers, address, or credit card numbers for any reason. We do collect your IP address and general browsing patterns when you visit our site. We use this anonymous information to help diagnose problems with our server and to assist us with improving your shopping experience at Backcountrygear.com.
Placing orders with Backcountrygear.com is secure, private and easy. To ensure your safety we use GeoTrust's Secure Sockets Layer (SSL) 128-bit encryption technology. GeoTrust QuickSSL smart seal guarantees our online visitors will receive the highest level of encryption possible. SSL encrypts ALL of your personal information, protecting your confidential information from interception and hacking. Rest assured. Your order is safe with us.
If you have any questions about our privacy statement, your personal information, or if you would feel more comfortable placing your order with a real person, please do not hesitate to give us a call at 1-800-953-5499 or email us at bcgeartech@backcountrygear.com. We would love to hear from you.
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Use of Cookies
Backcountrygear.com uses a browser feature known as a cookie. A cookie is a small file that a Web site puts on your hard drive so that it can remember something about you at a later time. Backcountrygear.com uses cookies to monitor which areas on our site have the most traffic and the least traffic. This allows us to cater to your needs, adding and removing information from our site to give you just what you want. As we are very committed to your privacy, we never analyze this data on the personal level. It is totally anonymous. In addition, Backcountrygear.com uses cookies to make our shopping cart more efficient. Cookies allow you to surf throughout our site and keep gear in your cart. It will remain there until you are ready to buy. This makes your gear purchase easy and hassle-free.
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