If you have a question on shipping cost or delivery times or to order by phone, call 1-800-953-5499 Monday through Thursday, 7am-6pm and Friday, 7am-5pm PST.
Shipping cost is based on size, weight and the dollar total of your order. Select the shipping method that best fits your budget and the day you need your items. All overnight orders must be received by 12:00 p.m. P.S.T. for the order to be shipped that day.
Free Economy Shipping* is only available within the contiguous United States.
*Oversized items or exceptionally heavy items may not qualify for free ground shipping or may require an additional shipping charge for air or priority shipments. You will be contacted prior to shipping these items and will never incur an additional charge without your approval.
Free Economy Shipping may ship using any of the following methods: FedEx Ground, FedEx SmartPost**, USPS Priority Mail. Backcountry Gear will choose the service based on order value, weight and package size. If any of these services are not acceptable for your delivery please select another shipping method.
FedEx Ground is only available within the contiguous United States. Oversized and heavy items do not qualify for FREE SHIPPING.
Orders placed Friday afternoon after 2:00 P.M. (PST) and over the weekend will ship Monday at the earliest, assuming no FedEx holidays.
FedEx Ground for Residential addresses use FedEx Home Delivery Service. Delivery days are Tuesday-Saturday. They do not deliver on Sunday or Monday.
The number of days listed for delivery is based on FedEx business days. FedEx does NOT consider Saturday, Sunday or official FedEx holidays as a business day. i.e. If you place an order on Thursday and select Ground shipping with an estimated 4 day delivery, that package with arrive on the following Wednesday (Assuming no FedEx holidays).
FedEx Standard Overnight service is not available in all areas. FedEx Standard Overnight orders shipping Friday will typically arrive Monday. FedEx Standard Overnight shipments leaving Monday will arrive on Tuesday, FedEx 2nd Day on Wednesday, and FedEx Saver on Thursday, assuming no FedEx holidays.
FedEx Standard Overnight deliveries are sent via FedEx Standard Overnight service. Delivery is made by the end of day, there is no guaranteed time of day for the delivery.
FedEx does NOT consider the shipping day as day one of time in transit. FedEx does not deliver shipments on Saturday and Sunday, Except FedEx Ground Home delivery which delivers on Tuesday-Saturday. FedEx Express Saver is not considered an Air Shipment.
*Alaska & Hawaii Customers: Free Economy Shipping shipping rates do NOT apply to customers in Alaska or Hawaii. We will ship via FedEx 2 Day, Overnight or USPS Priority Mail.
**FedEx SmartPost utilizes the U.S. Postal Service for final delivery for residential customers. FedEx SmartPost reaches every U.S. address, including P.O. boxes and military APO, FPO and DPO destinations.
International shipping rates vary significantly based on weight and destination.
We ship all international packages through The United States Postal Service (USPS) Express Mail International. We can only ship to the physical address of a home or business. We can NOT ship to Post Office boxes (P.O. Box). We have found USPS to be quick, secure and cost effective. The US Postal Service generally approximates between 5 and 10 business days shipping time.
All international orders are subject to applicable customs duties and associated assessments and fees. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by backcountrygear.com does NOT include any of these fees. You will normally be charged the Customs fees by the company that delivers the package at the time of delivery.