If you have a question on shipping costs or delivery times or to order by phone, call 1-800-953-5499 Monday through Thursday, 7am-6pm and Friday, 7am-5pm PST.
Tracking numbers are typically sent out between 5pm and 6pm PST.
All Shipping is based on Business Days
Business Days are Monday - Friday, excluding any official UPS holiday
Orders placed Friday afternoon after 2:00pm PST and over the weekend will ship Monday at the earliest, assuming no UPS holidays.
Shipping cost is based on size, weight and the dollar total of your order. Select the shipping method that best fits your budget and the day you need your items. All overnight orders must be received by 12:00pm PST for the order to be shipped that day.
Free Economy Shipping* is only available within the contiguous United States.
*Oversized items or exceptionally heavy items may not qualify for free ground shipping or may require an additional shipping charge for air or priority shipments. You will be contacted prior to shipping these items and will never incur an additional charge without your approval.
Free Economy Shipping may ship using any of the following methods: UPS Ground, UPS SurePost** and USPS Priority Mail. Backcountry Gear will choose the service based on order value, weight and package size. If any of these services are not acceptable for your delivery please select another shipping method.
UPS Ground is only available within the contiguous United States. Please note that UPS Ground does not deliver to P.O. boxes. We ship all packages without signature required unless expressly requested by the customer. If you wish to require a signature, please leave a note in the comments section when ordering.
The number of days listed for delivery is based on UPS business days. UPS does NOT consider Saturday, Sunday or official UPS holidays as a business day. i.e. If you place an order on Thursday and select Ground shipping with an estimated 4 day delivery, that package with arrive on the following Wednesday (Assuming no UPS holidays).
UPS Next Day Air service is not available in all areas. UPS Next Day Air orders shipping Friday will typically arrive Monday. UPS Next Day Air shipments leaving Monday will arrive on Tuesday, UPS 2nd Day on Wednesday, and UPS 3 Day Select on Thursday, assuming no UPS holidays.
UPS Next Day Air deliveries are sent via UPS Next Day Air Saver service. Delivery is made by the end of day, there is no guaranteed time of day for the delivery.
UPS does NOT consider the shipping day as day one of time in transit. UPS does not deliver shipments on Saturday and Sunday. UPS 3 Day Select is not considered an Air Shipment.
*Alaska & Hawaii Customers: Free Economy Shipping shipping rates do NOT apply to customers in Alaska or Hawaii. We generally recommend USPS Priority Mail for Alaska and Hawaii.
**UPS SurePost utilizes the U.S. Postal Service for final delivery for residential customers. UPS SurePost reaches every U.S. address, including P.O. boxes and military APO, FPO and DPO destinations.
International shipping rates vary significantly based on weight and destination.
We ship all international packages through The United States Postal Service (USPS) Express Mail International. We can only ship to the physical address of a home or business. We can NOT ship to Post Office boxes (P.O. Box). We have found USPS to be quick, secure and cost effective. The US Postal Service generally approximates between 5 and 10 business days shipping time.
All international orders are subject to applicable customs duties and associated assessments and fees. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by backcountrygear.com does NOT include any of these fees. You will normally be charged the Customs fees by the company that delivers the package at the time of delivery.